Be A Change Agent, says Yolande Piazza of Citi Fintech


Yolande Piazza who runs Citi’s Fintech unit, and is a Citi veteran, sits down for a short talk with Sam Maule, Head of Digital/Fintech at NTT Data.

At Citi, Ms. Piazza, citing grounded research in an article she wrote in American Banker, also runs a mentoring program called FUTURE | Women in I.T., an apprenticeship that gives high school students opportunities to gain hands on experience with local technology companies.


Ms. Piazza has been with Citi for 30 years. She was announced as Citi Fintech’s permanent head earlier in March this year.  She had been serving in that role on an interim basis since August last year, when the previous chief executive of Citi FinTech, Heather Cox, left for a role with USAA.

She says her long tenure with Citi was never deliberate, and that she was constantly given more opportunities to change things, deliberately test boundaries, and create more meaningful experiences for customers externally and internally.

The Change Agent, Episode 73, Fintech 5


Source: Fintech 5